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SERVICE SATISFACTION SURVEY

For the information listed below, please rank on the given scale on how true the statement is to you with regards to services provided by Kannelite. If the comment does not relate at all to the services you receive please mark the box NA.

HOUSEKEEPING

 
Strongly
Agree
Agree
Disagree
Strongly
N/A
Kannelite maintain the Guest House/Hostel/primses in a well kept manner as per agreed standards.
Staff who work in housekeeping are capable and competent in their tasks.

STAFF ATTRIBUTES

 
Strongly
Agree
Agree
Disagree
Strongly
N/A
The staff at the facility are well trained and clear in their responsibilities
The staff are friendly & courteous at all times.
The service is always prompt, within an acceptable wait.
The staff co-ordination has been good.
All the Kannelite team members are well groomed & well mannered in the workplace

HYGIENE PRACTICES

 
Strongly
Agree
Agree
Disagree
Strongly
N/A
Working premises always appear clean and well maintained
Kannelite team ensures that linen used are clean and well maintained
Kannelite team ensure washrooms are clean and in good order
Health and safety best practise is always followed, and is important at all levels

CATERING SERVICES

 
Strongly
Agree
Agree
Disagree
Strongly
N/A
I believe Kannelite provide good quality food
Kannelite ensure menus are varied and are always interesting
Food is always served at the right temperature for us to enjoy
The inclusion of healthy options is always present for us to choose
The presentation of the food served is always appetising

ON SITE MANAGERIAL SUPPORT

 
Strongly
Agree
Agree
Disagree
Strongly
N/A
Site Management always respond to our requests in a timely manner
If we need to escalate we are confident the matter will be dealt with accordingly
It is apparent that team deployed on site get a clear induction and training program
Site management always communicates effectively
The team on site are working towards a common set of goals and objectives

INTERACTION WITH SENIOR MANAGEMENT

 
Strongly
Agree
Agree
Disagree
Strongly
N/A
Senior management is always available to address our concerns
The reviews that we have with senior management are effective &s; result oriented
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
How would you describe your overall satisfaction with the services provided by Kannelite?
Definitely would recommend
May recommend
May not recommend
Definitely would not recommend
Based on your experience how likely would you recommend Kannelite to another company
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